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CNBC Africa at The MasterCard Foundation Symposium on Financial Inclusion

Financial inclusion for all by 2020 can only be achieved if financial service organizations do more to focus on the needs and expectations of the two billion people in the world currently excluded from the formal financial system. At the recent MasterCard Foundation Symposium on Financial Inclusion, held in Cape Town from November 19-20, speakers reinforced the idea that client centricity is key to inclusive access to finance.

At the Symposium, CNBC Africa broadcast live a panel session on “Client-Centered Leadership and Organizational Culture.” The network also interviewed delegates about how to improve access to financial services in Africa. Among those interviewed were Reeta Roy, President and CEO of The MasterCard Foundation, Robert Christen, President of the Boulder Institute of Microfinance and Gerhard Coetzee, Senior Specialist at CGAP.

 

A vignette of the panel session broadcast live on CNBC Africa.

 

Reeta Roy, President and CEO of The MasterCard Foundation, spoke about the work being done by the Foundation and the importance of understanding the needs of people living in poverty and improving their access to financial services.

 

Ann Miles, Director of Programs, Financial Inclusion and Youth Livelihoods at The MasterCard Foundation, discussed the work being done to enhance financial inclusion in Africa.

 

Robert Christen, President of the Boulder Institute of Microfinance, talked about some of the key impediments to universal access to financial services.

 

James Mwangi, CEO and Managing Director of Equity Bank Group, discussed some of the key impediments to universal access to financial services.

 

Gerhard Coetzee, Senior Specialist at CGAP, talked about customer-centric practices and why the financial services industry is slow in implementing them.