Symposium on Financial Inclusion 2015 Report
In 2015, The MasterCard Foundation Symposium on Financial Inclusion brought together more than 300 of the world’s leading financial practitioners and experts on financial inclusion in Cape Town, South Africa. Attendees shared their experiences in connecting people with financial services that improve their livelihoods and support economic development.
The Symposium was structured around three themes:
- How leaders motivate employee behaviour and internal culture to ensure their organization is focused on delivering client value.
- Key dropout points along the client journey and consideration of what stakeholders can do to improve the customer experience.
- Business-case development for client centricity for service providers.