Senior Manager, Talent and Organizational Development (12-month contract)

Every member of the Mastercard Foundation has been given a gift – an opportunity to make a difference in the lives of others. We are honoured, we feel privileged, and we take our responsibility seriously. Our goal is to help 30 million young people to secure dignified and fulfilling work by 2030.  

ABOUT MASTERCARD FOUNDATION

Mastercard Foundation is a global foundation based in Toronto, Canada with several offices in Africa. Our programs promote financial inclusion and advance education and learning in Africa, primarily for young people, and in Canada for Indigenous youth. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations, and funding decisions are made by our President and Board of Directors.

The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. Enabling young women and men from disadvantaged communities to secure dignified and fulfilling work will ensure inclusive development and economic growth in Africa.

Values are timeless, they transcend and rise above all. They guide everything we do, as employees of the Foundation.  We share a common vision of a world where everyone has the opportunity to learn and prosper. We make mistakes, we reflect, and we grow so that we can impact our world – it’s why we are here. We are ambitious and driven. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

THE OPPORTUNITY

Reporting to the Associate Director, Talent and Organizational Development, the Senior Manager will provide subject matter expertise to support the build-out of best in class organizational development programs focusing on performance management, engagement and change management (where applicable) to support expansion in Canada and across Africa. This is an individual contributor role supporting the Associate Director, and People & Culture team, as needed.

WAYS YOU CAN CONTRIBUTE

• Drive and manage the evolution of the Foundation’s performance management process.
• Conduct needs assessments and research best-in class performance approaches and systems to determine the optimal performance solutions for the organization.
• Provide ongoing support to leaders and managers to enable a culture of coaching and feedback.
• Co-lead the annual talent review and succession planning process with the HR business partners.
• Work with leaders across the organization to identify succession gaps, develop succession plans and strategies for talent development and retention.
• Provide guidance to leaders on calibrating performance across portfolios and cross-foundation.
• Support the development and maintenance of policies, procedures, processes and other documentation related to the talent management program.
• Steward the Foundation’s surveys/assessment processes, including the organization’s employee engagement survey, and pulse surveys at regular intervals.
• Work with vendors and various survey platforms to ensure that the technology matches organizational needs and produces high quality data and information.
• Develop processes, timelines, implementation and/or change management strategies, and associated communications to support effective survey execution.
• Analyze results and develop recommendations for action learning, including the integration of results into key talent and performance processes.
• Partner with internal stakeholders to support and guide change efforts.
• Performs talent and culture-shaping activities and/or other duties, as required

WHO YOU ARE

• You have a University degree, and completion of a recognized post-secondary Human Resources program OR equivalent experience; HR and training designations are an asset.
• Minimum of 10-15 years of progressive HR, training or organizational development experience, with a demonstrated ability to lead projects and processes.
• Experience managing a full-cycle performance management program.
• Strength and expertise in shaping training strategies and frameworks.
• High-level knowledge of people-based survey/assessment methodologies.
• Hands-on change management experience (able to turn theory into practice).
• Outstanding communication skills (written and verbal) to present information to diverse groups at all levels of the organization.
• Proven ability to integrate strategic long-term organizational objectives and goals into program design and delivery.
• Ability to successfully handle multiple complex priorities concurrently.
• Well-developed analytical and conceptual thinking and excellent judgement.
• Strong interpersonal, facilitation and negotiation skills.
• Ability to build relationships at all levels and be able to work individually or in a team environment.
• You are flexible, adaptable, and able to execute a range of job duties and changing priorities.
• You possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• You possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.

TO JOIN OUR TEAM

Please email your resume along with a cover letter explaining your interest in the position to humanresources@mastercardfdn.org, indicating “Senior Manager, Talent and Organizational Development” in the subject line of your email. All applications are appreciated; however, please note that only those candidates selected for an interview will be contacted.

The Mastercard Foundation values the unique skills and experiences each individual brings to the Foundation and are committed to creating and maintaining an inclusive and accessible environment for everyone. We appreciate your interest and advise that only candidates selected for an interview will be contacted directly.

Completion of satisfactory business references and/or proof of education, as well as background checks (criminal, credit and social media) are essential conditions of employment.  

If you require accommodation during the recruitment and selection process, please contact the People and Culture Department. We will work with you to provide a positive recruitment experience in a confidential manner.