Alternative Delivery Channels for Financial Inclusion

Opportunities and Challenges in African Banks and Microfinance Institutions 2016

Financial inclusion rates in Africa are among the lowest in the world. Providing secure, affordable, and easy-to-use financial products and services for people living in poverty in Africa is a challenge for many financial service providers. Yet some have forged ahead, using alternative delivery channels (ADCs) to expand their presence, garner new clients, and improve the daily lives of disadvantaged people. This report demonstrates what these pioneer organizations have learned about the effectiveness and impact of alternate delivery channels, and what that might mean for the goal of Universal Financial Inclusion by 2020.